Welcome to PanaiThinai, the reliable seller of 100% organic palm products direct from the farm. We are dedicated to protecting your privacy by ensuring that your personal information is handled with the utmost care and responsibility. 

Please read the information provided below to understand and accept our privacy policies and procedures while sharing your information with us. We explain to you how we collect, use, and take steps to protect your information when you visit our website or make a purchase from us.

What information do we collect?

We collect a range of personal information to provide you with our various services.

  • Account creation: In order to create a user account for you, we collect information such as your name, email address, phone number, and password when you register on our website.
  • Order placement: When you purchase products from PanaiThinai, we get your name, email address, contact number, billing address, delivery address, and card information. You can choose to save these details for placing future orders through our affiliated payment gateway.
  • Subscribing to Our Newsletter: If you opt to receive our newsletter, we will collect information like your email address to send you updates, promotions, new arrivals, and news about our products and services.
  • Promotional emails: When you opt to receive our promotional mail and discount codes, we will collect information about your email address and name to share the same in a timely manner.
  • Contact Us: Upon reaching out to our customer service team, we collect your contact information and details about your issue or inquiry to assist you better.

Automatic information

We collect the non-personal information listed below to enhance your browsing experience and improve our services.

  • Browser and Device Information: We collect your browser data, the device type, and its operating system.
  • Website Usage: We monitor how you navigate our site, including the pages you view, the time you spend on the site, and the links you click.

Third-party tracking and advertising

PanaiThinai may use third-party service providers to serve ads on PanaiThinai, as well as on other websites and apps. They may collect non-personal information about your visits to the website and your interactions with our products and services. Please do note that personal information and non-personal information may be treated differently as per this privacy policy.

Reapproaching

Based on your browsing history and time spent on our site, we may use technologies to show you ads for our PanaiThinai products as you browse other websites. This helps us remind you of our products and encourages you to return to our site to make a purchase.

Do we do data sharing?

PanaiThinai values your privacy. We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third parties who assist us in operating our website, conducting our business, and servicing you, as long as these parties agree to keep this information confidential. These third parties include:

  • Payment gateway providers: We share your payment information with our registered payment processors to facilitate your online transactions.
  • Delivery agencies: In order to fulfill your order placement, we share your shipping and billing addresses with our delivery agents.
  • Other licensed marketing agencies: We may use other service providers to facilitate our other marketing functions, such as email marketing, data analysis, and customer support.

What does PanaiThinai do with your captured cookies?

To enable our systems to recognize your browser or device and provide you with PanaiThinai services, we use cookies and capture the data. You can disagree with the cookie capture by managing the same using your browser settings, but disabling the cookies is not viable on our site.

What rights do customers hold with PanaiThinai?

You have several rights concerning your personal information, including:

  • Access: You can request access to the personal information we hold about you.
  • Correction: If any of your information is inaccurate or incomplete, you have the right to request a correction.
  • User discretion and opt-out: You can opt out of receiving promotional offers and other marketing communications via newsletters or mail from PanaiThinai at any time.

Kindly reach out to us upon the decision to execute any of these rights at any point of your journey with PanaiThinai using the email information provided below.

Changes to this Privacy Policy

PanaiThinai holds the right to change or update this policy at any time by placing a prominent notice on our site. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Data protection and security

We sincerely take precautions to safeguard your personal information and have put in place a number of security measures to do so. These precautions include encrypted sensitive data, secure server technologies, and timely, frequent security evaluations. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Reach out to us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at: info@panaithinai.com